What is ERC ?
The Emergency Response Center (ERC) is a comprehensive alarm management platform tailor-made for high-risk or high-value factories. By addressing the challenge of scattered alarms and events across various on-site subsystems, ERC seamlessly consolidates data to provide instant monitoring and tracking across the entire factory. Accessible through web browsers on computers, tablets, and mobile phones, it allows your team to view real-time online status from anywhere.
Beyond simple monitoring, ERC integrates factory-wide alarms, diverse notification management, statistical analysis, and shift handover records into a single, user-friendly platform. It enhances alarm response speed and efficiency, helping your facility minimize workplace safety crises and operational losses to the fullest extent while ensuring no abnormal events are ever omitted.
Features
Factory-Wide Alarm Integration
Seamlessly consolidates alarm information from multiple data sources and on-site subsystems into one intuitive platform.
Versatile Message Notifications
Supports a wide range of notification channels, including phone calls, SMS, Emails, and popular apps like LINE, WeChat, MS Teams, and Slack.
Automated Statistics & Visualization
Automatically collects and categorizes alarm data, presenting it through graphical reports and trend analysis dashboards.
Shift Handover Management
Digitizes response SOPs and provides real-time logging and tracking of the alarm handling process for continuous tracking between shifts.
Centralized Security & Maintenance
Backed by the Senwaiy Management Console (SMC) for centralized host management, advanced security (such as 2FA), and system auto-recovery.
How RGS works
ERC establishes a highly efficient and standardized workflow for managing critical events, ensuring your team can react instantly to any situation. Here is how it works :
Data Consolidation
The system automatically captures and integrates critical alarm data from various subsystems across the factory.
Instant Monitoring
Alarms and abnormal events are instantly displayed on intuitive web-based dashboards for a quick overview of on-site conditions.
Proactive Notification
ERC instantly dispatches alerts to relevant personnel through diverse channels such as phone calls, SMS, or messaging apps.
Handling & Handover
Personnel process the alarms, and the system records the handling status in real-time, seamlessly integrating these records into shift handovers to ensure continuous tracking.
Statistical Analysis
ERC automatically generates visual trend charts and reports from the collected data, helping managers gain insights into trends.
Benefits
Centralized Alarm Access
Integrate all factory alarms, providing a single platform for accessing all information efficiently.
Enhanced Response Efficiency
Diverse real-time alarm notification channels to enhance overall response efficiency.
Streamlined Tracking & Handovers
Digitize the management and execution of alarm response SOPs, making task tracking and shift handovers much more convenient.
Proactive Incident Prevention
Visual alarm analysis to help teams gain insights into trends and prevent future incidents.
System Requirements
To ensure optimal performance and system stability, we recommend that your server environment meets the following specifications :
Server Specifications
| CPU | RAM | Storage | Network | Operating System | Database |
|---|---|---|---|---|---|
|
Quad-core or higher, Intel or AMD x86 processor, 2.6 GHz or faster. Recommended: 3rd Gen Intel® Xeon® Scalable (Ice Lake / Cooper Lake) or 10th Gen Intel® Core™ (Comet Lake) or later. |
16GB DDR4 or higher | 1TB SSD or larger | 1Gbps Wired Ethernet Adapter | Microsoft Windows Server 2022 Standard x64 or later | Microsoft SQL Server 2022 Standard x64 or later |
Client Requirements
| Display Resolution | Supported Browsers |
|---|---|
| 1920 x 1080 (Minimum Requirement) | Google Chrome, Microsoft Edge, Firefox, Safari. |
※ Note: Actual hardware requirements may vary depending on the data volume, system load, and the number of concurrent users.
Customer story
US-Based Semiconductor Manufacturer : Successful Cross-Site Alarm Integration and Automated Notification.
The client is a US-based semiconductor manufacturer with three production sites and a headquarters located in central Taiwan. Across these facilities, four different SCADA systems of various brands and versions were used to monitor equipment status and alarms.
The primary goal was to seamlessly integrate alarm data from all three sites into a unified dashboard at the headquarters. Additionally, they aimed to implement an automated notification system to relieve engineers from the burden of monitoring SCADA screens around the clock.
During the establishment of a centralized alarm center, the client faced several hurdles :
-
Complex System Integration
The inconsistency in SCADA brands, versions, and data formats made centralized management highly difficult and complex to build.
-
Heavy Reliance on Manual Labor
Existing SCADA systems lacked automated notification features. Engineers had to monitor screens 24/7 and manually call responsible staff when alarms occurred, consuming valuable manpower on repetitive tasks.
To resolve these issues, the client implemented the Emergency Response Center (ERC) as their core platform for factory-wide event integration and automated notification :
-
Seamless Multi-Source Integration
ERC natively connects to various SCADA systems, effortlessly consolidating alarms from multiple brands and formats without the need for extensive customization.
-
Built-in Multi-Channel Notifications
The system automatically and instantly dispatches alerts to relevant personnel through diverse channels, including LINE, emails, SMS, and voice calls.
-
Automated Reporting & Analysis
ERC automatically aggregates alarm statistics to generate visual reports and trend analyses, completely eliminating the need for manual data processing.
-
One-Stop Information Access
Personnel can now access real-time alarm data from all three sites via a single interface, eliminating the need to travel between facilities or wait for summary reports.
-
Significant Manpower Savings
With fully automated notifications, engineers no longer need to constantly monitor screens or make manual calls, allowing them to redirect their focus toward higher-value engineering and optimization tasks.
-
Data-Driven Decision Making
The system continuously logs data and automatically generates trend analysis reports. This helps engineers quickly identify root causes, understand alarm patterns, and develop proactive prevention strategies.
Begin Your Smart Factory Journey
Connect with Our Experts
To learn more about how we plan, integrate, and build automation and smart factory systems tailored to your needs. Feel free to contact our experts!