What is MGS?
MGS is an intelligent alarm notification platform designed to cut through the noise.
In modern factories, operators are often overwhelmed by thousands of low-priority signals, causing them to miss genuine threats—a phenomenon known as "alarm fatigue." MGS sits between your subsystems (SCADA, PLC, ERP) and your staff, acting as a central filter. It consolidates
scattered events and intelligently prioritizes them, ensuring that critical warnings stand out from the background noise.
Zero-Latency Response Mechanism
Speed defines resilience. MGS bridges the gap between machine anomalies and human response. Supporting multi-channel delivery (including WeChat, Teams, Slack, Voice, Email and more), it guarantees that urgent anomalies are acknowledged immediately. If an issue remains unresolved, MGS
automatically escalates it to management, creating a fail-safe loop that safeguards continuous production.
Features
Multi-channel Notification Dispatch
Supports diverse channels like LINE, WeChat, Email, Voice, Teams, and Displays, ensuring every critical alert is delivered.
Flexible Site-wide Application
Bridges enterprise communications and shop-floor equipment anomalies into a unified, automated management platform.
Heterogeneous System Integration
Seamlessly connects SCADA and ERP systems while supporting protocols like SQL, CSV, XML, and OPC DA/UA.
Real-time Monitoring & Proactive Alerting
Provides 24/7 monitoring across all endpoints; sends instant alerts upon anomaly detection to minimize response time.
Intelligent Hierarchical Escalation
Dispatches alerts based on severity and automatically escalates to management if an issue remains unresolved.
Secure Group & Permission Management
Features role-based access control and customizable recipient groups to ensure precise information delivery to the right person.
How MGS works
MGS (Message Gateway System) leverages a robust technical architecture to seamlessly bridge scattered site signals and enterprise data. Through four key stages—Acquisition, Filtering, Dispatch, and Tracking—it establishes a fully automated monitoring loop, transforming chaotic information flows into precise actionable insights to maximize corporate response efficiency.
Data Acquisition & Integration
Collects real-time event signals from factory equipment, PLC/SCADA systems, or enterprise ERPs using protocols like OPC DA/UA, SQL databases, or APIs.
Intelligent Logic & Filtering
The system cross-references data with preset conditions, filtering out noise and prioritizing alerts based on severity and shift schedules.
Instant Multi-channel Dispatch
Transforms processed data into standardized messages and pushes them instantly to the designated personnel via 7 channels, including LINE, Teams, Voice, and SMS.
Automated Escalation & Tracking
If an alert remains unacknowledged, the system triggers an escalation to management. All dispatch and feedback logs are recorded for future analysis and optimization.
Benefits
Maximize Response Speed
Instant alerts shorten MTTR and effectively reduce production losses caused by downtime.
Eliminate Alarm Fatigue
Smart filtering reduces noise and interruptions, focusing personnel on core tasks.
Transparent Accountability
Centralized logs streamline event tracking and ensure precise management accountability.
Zero-Miss & High Resilience
Multi-channel escalation ensures zero missed alerts, safeguarding corporate operational safety.
System Requirements
To ensure optimal performance and system stability, we recommend that your server environment meets the following specifications :
Server Specifications
| CPU | RAM | Storage | Network | Operating System | Database |
|---|---|---|---|---|---|
|
Quad-core or higher, Intel or AMD x86 processor, 2.6 GHz or faster. Recommended: 3rd Gen Intel® Xeon® Scalable (Ice Lake / Cooper Lake) or 10th Gen Intel® Core™ (Comet Lake) or later. |
16GB DDR4 or higher | 1TB SSD or larger | 1Gbps Wired Ethernet Adapter | Microsoft Windows Server 2022 Standard x64 or later | Microsoft SQL Server 2022 Standard x64 or later |
Client Requirements
| Display Resolution | Supported Browsers |
|---|---|
| 1920 x 1080 (Minimum Requirement) | Google Chrome, Microsoft Edge, Firefox, Safari. |
※ Note: Actual hardware requirements may vary depending on the data volume, system load, and the number of concurrent users.
Customer story
Precision Mfg Resilience: MGS Unified Automated Notifications
The rise of Smart Cockpits makes automotive displays a cabin core. Global demand for quality and stability drives manufacturers toward smart management, utilizing digital tools to enhance resilience and meet ESG goals for a competitive edge.
The client is a leading international manufacturer of automotive display glass, serving as an OEM for top-tier brands like Continental and BMW. Their facility operates highly complex automated lines, including motherboard cutting, CNC edge grinding, AR (Sputtering) washing/screen printing, and ASAG (Anti-fingerprint spraying). The operation relies heavily on real-time monitoring and high-precision equipment maintenance.
In high-precision manufacturing, any monitoring oversight can jeopardize production uptime and strict quality standards. The client faced several critical challenges during their digital transition :
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Delayed Emergency Response
The lack of instant notifications hindered rapid reaction to equipment anomalies, leading to costly unplanned downtime.
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Manual Maintenance Risks
Relying on manual tracking for vast equipment arrays led to missed maintenance schedules and frequent component failures.
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Lack of Data Visibility
Isolated energy consumption data across departments created information silos, hindering energy-saving and ESG targets.
Implementing MGS as the central hub to integrate equipment signals and systems, creating an automated and transparent notification network :
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Instant Anomaly Alerts
Pushes real-time alerts (CNC, AR, ASAG) via LINE, ensuring immediate response to equipment anomalies.
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Preventive Maintenance
Automated reminders for routine maintenance shift operations from reactive repairs to proactive prevention.
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Transparent Utility Reporting
Broadcasts water and electricity cost reports, ensuring visibility to drive departmental energy-saving goals.
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Efficient ERP Broadcasting
Syncs with ERP for rapid delivery of administrative news, optimizing corporate internal communication.
Through MGS digital management, the client enhanced operational resilience and global competitiveness, achieving dual optimization of efficiency and ESG goals :
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50% Faster Response
Hierarchical notifications eliminate communication delays, doubling the speed of anomaly handling.
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Reliable Production Uptime
Significantly reduced missed maintenance incidents, effectively preventing production halts due to equipment failure.
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80% ESG Achievement
Transparent energy data drove collective saving efforts, boosting target achievement rates from 50% to 80%.
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Global Competitive Edge
Smart management won deep trust from brands like BMW and Continental, securing multiple high-value international orders.
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To learn more about how we plan, integrate, and build automation and smart factory systems tailored to your needs. Feel free to contact our experts!